• Free Worldwide Shipping On Orders Over $75
  • Year End Sales Event - Save Up To 75% OFF
  • Free Worldwide Shipping On Orders Over $75
  • Year End Sales Event - Save Up To 75% OFF

Our FAQs

DO YOU OFFER FREE SHIPPING?

Yes we do! We're proud to offer FREE Standard Worldwide Shipping on all orders over $75. View our Shipping Policy for complete details.

PLEASE NOTE: Due to the impact of CoVid-19 estimated delivery times may vary due to related delays in manufacturing and shipping companies. We appreciate your patience as our Team works around the clock with our partners to fulfill your order. You can always check the status of your order on our Order Tracking page, or by reaching out to us at support@diamondserenity.com.

 

WHAT ARE MY SHIPPING OPTIONS?

Your Country Method Cost Est. Delivery Time
United States Standard $8.00 10-21 Business Days
Expedited $15.00 7-14 Business Days
Canada Standard $10.00 10-21 Business Days
Expedited $25.00 7-14 Business Days
All Other Countries Standard $15.00 14-28 Business Days
Expedited $35.00 10-21 Business Days

 

WHEN WILL MY ITEM SHIP?

Your products will ship within 1-5 days of your order and then take up to two weeks to reach your doorstep. Each product at Diamond Serenity has an estimated delivery time that you can find in the product description. 

 

HOW DO I KNOW MY ITEM HAS SHIPPED?

You will receive a Shipment Notification email once your order has processed. Please note that this can take up to 5 business days during peak shipping seasons. 

 

WHAT'S YOUR RETURN POLICY?

Click here to view our Returns & Refunds Policy

 

CAN I CANCEL MY ORDER?

Cancellations are possible if your order has not shipped. In rare occasions,  orders get sent out before we can process your cancellation request. So if you cancel your order, but for some reason still receive the item, then please go ahead and do one of three things:

  1. Recycle it.
  2. Donate it.
  3. Keep & enjoy it.

 

WHAT HAPPENS IF I RECEIVE THE WRONG ITEM?

Please refer to our Returns & Refunds Policy.

 

DO YOU OFFER EXCHANGES?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know. Refer to our Returns & Refunds Policy for details.